Complaints policy

Draft page for Leafair review. Final wording must be approved by Leafair before public launch.

Our complaints commitment

Leafair Community Association aims to provide high-quality community services, activities and facilities. When something goes wrong, Leafair wants people to be able to raise concerns fairly and constructively.

What you can complain about

Leafair's approved complaints policy should set out what types of concerns can be raised, including services, activities, facilities, staff conduct, volunteers and partner arrangements. Final wording is to be confirmed by Leafair.

How to make a complaint

If you wish to make a complaint connected to Leafair's activities, services or premises, please use Leafair's approved complaints contact route. Complaints contact details and procedures are to be confirmed by Leafair.

How complaints may be handled

Leafair's approved complaints procedure, response times and escalation arrangements must be provided and approved by Leafair before this page is published.

Website enquiries

The general website contact form is not the right place for detailed complaint disclosures or highly sensitive personal information. Please contact Leafair directly using the approved complaints route.

Approval of final wording

Leafair must provide and approve the final complaints policy wording for this website before public launch.